Frequently Asked Questions
I would like to collect my order. How do I arrange this and can I have directions for your address?
Simply select COLLECT IN PERSON as your postage option at the checkout. Please email or phone in advance to allow us time to get your order ready for you.
Our address is: Bliss and Bloom Ltd, Unit 21 Manningford Centre, Manningford Bohune, Pewsey, Wiltshire, SN9 6NL.
It is a private farm also known as Manor Farm on the A345 between Pewsey and Upavon.
From Upavon, turn right on the roundabout at the Woodbridge Inn towards Pewsey. Go passed the entrance to the Manningford Trout Fishery on your left and we are the first turning left.
From Pewsey, continue until you see Indigo Antiques on your left. Then take the 4th turning on the right, (this is the 1st turning after Wick Lane).
Some SAT NAVs will take you to Wick Lane - this was the old entrance to the farm and is now a dead end. DO NOT USE WICK LANE.
Once through the gates follow the long tree lined drive and take the second turning right.
Follow the S bend of the road and we are the first unit on the right with the corner office UNIT 21.
Do you accept cheques?
Yes, simply select cheque as your payment option when checking out. Please remember to allow an extra 5 working days for your order as your cheque will need to clear before your order is dispatched.
Do you have a catalogue or brochure? Sorry no, we do not. Whilst we would love to produce a brochure, we are constantly adding new items to our ranges, and it would very quickly be out of date.
Your best place to view all of our items, plus be the first to see all the New Arrivals is here on our website. If you would prefer to order by telephone, please call with the Item Code and Description of each item and we will process your order for you.
I want to place a further order but I cannot remember my password to access my Bliss and Bloom account, can you please send me a reminder? Yes, if you are having problems, simply email us this request via the Forgotten your password? link when trying to log in as an existing member, and we shall forward your password to you.
If you receive a BLANK space instead of your password, please email us directly via the Contact Us link and we will re-set your password and email it to you.
I have changed my mind about an item I have received and I would like to return it. How do I go about this and what is your returns policy? For full details about Returns & Exchanges please click on the link at the bottom of this page to see our Terms & Conditions page.
I have placed an order with you, but have a problem with the delivery address. When at the checkout, I entered the delivery address separately from the billing address, however, when I went to the payment page my delivery address was showing as the billing address. I paid as I wanted the order, but I do not want it sending to the billing address. Please can you help? I am sorry for the confusion caused by this. After you entered your delivery details at the checkout, you then clicked to pay. This took you to the SagePay secure network payment page. To process your payment SagePay only ever require your billing address, but sometimes show this as your delivery address. I can confirm that the correct delivery address details are showing on your order. Again, really sorry for the confusion.