Terms & Conditions
Payment
We accept payment by most major debit/credit cards including Visa/Visa Debit/Visa Electron, Mastercard, Maestro, Discover and American Express.
All credit/debit card details go through the secure PAYPAL payment site. You can also pay via your PayPal account if you have one. Any charges will appear on your account, credit/debit card statement as 'Bliss and Bloom'.
Delivery
Once we have received your order and payment we will despatch your order within 1-2 working days, 1 working day for December pre-xmas orders (4 working days over the Xmas and New Year holidays). Then please allow 3-4 working days for the delivery of your order (5-7 working days for some larger parcels where a courier service may be used) subject to availability. If unfortunately an item is out of stock, we will notify you of a delay and will dispatch it as soon as it arrives. Alternatively you may wish to have a refund.
All prices quoted for carriage in the shopping basket are for UK Mainland only, includes Isle of Wight, but excludes Argyll & Bute, Scottish Highlands and UK Islands.
All delivery charges are calculated automatically and will be displayed to you at the checkout when you select your address 'country' location before you are asked for payment.
Although we can deliver most items to the Channel Islands, we are unable to offer delivery/shipping on Large and Oversized products.
Please note that Royal Mail standard post can take up to a maximum of 15 working days to arrive once despatched. Royal Mail only class parcels as missing after 15 working days from the date they were sent.
You may wish to collect your order in person. Please email or phone in advance to allow us time to get your order ready for you.
Please visit our Contact Us page for our address and map location.
Postage & Packaging
FREE Standard UK Delivery on orders £20 and over - selected products/locations
All prices quoted for carriage in the shopping basket are for *UK Mainland only (includes Isle of Wight).
Service Charge and location
Standard UK £3.99, FREE for orders £20 and over - UK addresses
3-5 days (excludes some large/oversized products to some locations)
Express £5.99 *UK Mainland
1-2 days (includes Isle of Wight)
Courier £19.99/£39.98 UK Non-Mainland
Large/Oversized includes Argyll & Bute, Scottish Highlands and UK Islands
2-3 days (not Guernsey and Jersey)
Collect in person FREE call or email us to arrange collection
WE RESERVE THE RIGHT TO CANCEL AND REFUND ANY ORDER PRIOR TO DELIVERY - THIS MAY APPLY TO OVERSIZED ITEMS WITH A DELIVERY ADDRESS THAT IS CLASSED AS UK NON-MAINLAND. See above and the postcodes below.
We are trying to do our bit for the environment, and wherever possible we will try and recycle cardboard boxes.
SOME SPECIAL ORDER ITEMS AND ORDERS REQUESTING LARGE QUANTITIES MAY CARRY A HIGHER DELIVERY CHARGE. PLEASE FEEL FREE TO CONTACT US ABOUT THIS.
Please select the correct country location when entering your address and delivery address.
All the postcodes below are classed as UK Non Mainland:
BT1 to BT99, HS1 to HS9, IM1 to IM99, IV1 to IV3, IV10 to IV32, IV36, IV40 to IV49, IV51 to IV56, KA27 to KA28, KW1 to KW3, KW5 to KW17, PA20 to PA49, PA60 to PA78, PH17 to PH44, PH49 to PH50, TR21 to TR25, ZE1 to ZE3
Gift Vouchers
If you wish to give someone a gift from our site, but are unsure what they would like, why not purchase a gift voucher. These can be purchased in denominations of £5, £10 and £25. Once you have ordered the gift voucher, you have the option of having it emailed to yourself or a friend (including a message). To do this: Add Gift Vouchers to the Shopping Basket. At Checkout you can opt to provide an email address to send the Gift Vouchers to (sent immediately once you complete the payment/order is accepted), otherwise they will be sent to your email address for you to use or distribute as you wish. The latter is the best option if you wish to give the Gift Vouchers on a specific date.
For the personal touch Gift Vouchers can be printed by yourself (a smaller size print option appears clearer on paper) and given as a gift. Therefore it can be used as a traditional voucher if you prefer. Each certificate has a unique code, which is entered at the checkout when purchasing your items. Valid for 12 months only from the date of issue.
Prices
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside of the European Community (EC) then any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges.
Description of Goods and Specification
ALL ITEMS DESCRIBED AND SOLD ON BLISS AND BLOOM'S WEBSITE ARE FOR DOMESTIC USE. NONE OF THE ITEMS ARE RECOMMENDED FOR COMMERCIAL USE.
Every care has been taken to ensure that the descriptions and specifications are correct at the time of publication. All sizes are approximate. Some of our items are hand made so there may be slight variations. Product/fabric colour and shade may vary from one manufacturing batch to another, which will be more apparent if orders are placed at different times. These are not defects.
Care has been taken to ensure that the colours on the website correspond as close as possible to the original item. We cannot be held responsible for any colour variations caused by different computer systems. All prices and descriptions supersede any previous publications. Whilst we make every effort to ensure the information on this website is correct, Bliss and Bloom cannot accept responsibility for any errors made.
Customer Support & Service
Our No.1 priority is our customer service to you. If for any reason you have a problem, please contact us and we will do our best to resolve it for you.
Our normal office hours are 10am - 5pm Monday - Friday. An answerphone operates when we are unable to get to the phone or if we are out of the office and also outside of opening hours, so please leave a message and we will contact you as soon as we can. Alternatively you can email us anytime via the Contact Us link.
Cancellations
You may cancel your order for any reason. Please email/call us as soon as possible if this is your wish. You have 14 days (starting after the day of delivery) to cancel your order. Then you have a further 14 days to return the goods to us. Refunds can take up to 30 days. This does not apply to 'personalised' special orders. *See Returns & Exchanges below.
Returns & Exchanges
We want you to be happy with your purchases. So please check all items immediately upon receipt.
If an item arrives damaged or is faulty or you have received the wrong item please inform us as soon as possible via email or phone, within 14 days of receipt. We will then be able to advise you of the best way to return the goods. We will either refund you in full or we will try to replace the goods for you. The sooner we receive the goods back, the sooner we can process the refund/exchange for you.
If for any reason you are unhappy with your purchase, or you have simply changed your mind and would like to return it, please contact us as soon as possible via email or phone, stating that you wish to return an item. For a full refund of the item and original postage please return the goods within 7 working days (starting after the day of delivery).
We would ask that you please re-wrap any returns with the same level of care and attention as they were received, to ensure their safe arrival back to us. So please keep all packaging/wrapping of any item to return, including the original outer postage box. Otherwise you will have to supply the outer postage box at your own cost.
You are required to return the item and pay for the return postage. Return postage cannot be refunded. When returning goods we recommend using registered post as we cannot be held responsible for goods that do not reach us.
We allow up to 30 days for returns. If your returned item arrives to us within 7-30 days after you received your order, we will refund the item price only. Refunds can take up to 30 days.
*Please note we do not accept returns or exchange items for 'personalised' special orders that you have personally requested and orders for an item of a cut length such as fabric and ribbon.
Our returns address is: Bliss and Bloom, Goosehole Farm, West End, Urchfont, Devizes, Wiltshire. SN10 4RJ. UK.
Promotions & Corporate Discounts
Where a promotion discount has been given, you need to enter the code that appears in the advertisement or email in to the promotions box at the checkout and you must click 'Apply Promo Code'.
This code will be valid for the period of time stated on the advertisement or email, and will give the customer the advertised price or percentage off their goods (excludes Gift Vouchers). All promotional discount codes can be used against orders for delivery only and exclude orders for collection.
Terms & Conditions of website usage
The term " Bliss and Bloom" or "we" or "us" refers to the owners of this website Martin & Rebecca Harris trading as Bliss and Bloom.
The content of the pages of Bliss and Bloom is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on Bliss and Bloom's website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through Bliss and Bloom meet your specific requirements.
Bliss and Bloom contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of Bliss and Bloom's website may give to a claim for damages and/or be a criminal offence.
From time to time Bliss and Bloom may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to Bliss and Bloom from another website or document without Bliss and Bloom's prior written consent.
Your use of Bliss and Bloom and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Disclaimer
WE RESERVE THE RIGHT TO CANCEL AND REFUND ANY ORDER PRIOR TO DELIVERY.
The information contained in this website is for general information purposes only. The information is provided by Bliss and Bloom and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will Bliss and Bloom be liable for any loss or damage including without limitations, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through Bliss and Bloom's website you are able to link to other websites which are not under the control of Bliss and Bloom. We have no control over the nature, content and availability of those sites. Every effort is made to keep the website up and running smoothly. However, Bliss and Bloom takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Copyright
This website and its content is copyright of Bliss and Bloom - © Bliss and Bloom 2014. All rights reserved.
Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following:-
You may copy, print or download extracts of the material on this website for your own personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply to them.
Our Details
Bliss and Bloom. Goosehole Farm, West End, Urchfont, Devizes, Wiltshire. SN10 4RJ. UK. VAT Registration Number 947352403.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER