FAQs

Frequently Asked Questions

I would like to collect my order. How do I arrange this?  

Simply select COLLECT IN PERSON as your postage option at the checkout. Please email or phone in advance to allow us time to get your order ready for you. See our Contact Us page for contact details.

Our address is: Bliss and Bloom, Goosehole Farm, West End, Urchfont, Devizes, Wiltshire. SN10 4RJ. 

I want to place a further order but I cannot remember my password to access my Bliss and Bloom account, can you please send me a reminder?   Yes, if you are having problems, simply email us this request via the   Forgotten your password?   link when trying to log in as an existing member, and we shall forward your password to you.

If you receive a   BLANK   space instead of your password, please email us directly via the   Contact Us   link and we will re-set your password and email it to you.

I have changed my mind about an item I have received and I would like to return it. How do I go about this and what is your returns policy?   For full details about Returns & Exchanges please click on the link at the bottom of this page to see our Terms & Conditions page.